Ordering & Shipping Details / Terms & Conditions

Minimum Order amount: is $25 for Troy Lee product orders
Free Shipping Offer: Free shipping offer applies to all qualifying Troy Lee orders - when you select the "free shipping" option when completing your order. If you fail to make this selection shipping charges will apply and will not be refunded. If you select "free shipping" and your order does not qualify for this, we will charge the normal shipping charges to your card before your order is shipped. (Free shipping applies only to the 48 states, all premium shipping options will be charged the normal applicable fee.
Shipping Time: Troy Lee product orders are normally shipped in 1 to 2 days from time of order. We don't guarantee this quick shipping, we just work extremely hard to achieve this goal.
Shipping Methods: Most orders are sent by UPS ground, small orders may be sent US Mail. Three-day and overnight UPS shipping is available. If you select 3-day or overnight service, it does not guarantee the product is in stock or that we will ship same or next day - though we will make every effort to do so. No refunds will be provided for these, or any, shipping charges. 
Pricing: All pricing is in US funds (US Dollars)
No Hidden Fees: We add no hidden transaction, service or handling fees! Really!
Returns: We work extremely hard to serve our customers. However, due to our low prices we charge a 15% restocking fee on all returns unless the product is defective or we shipped the wrong item to you - no exceptions. Any and all shipping charges will not be refunded under any circumstances. If you cancel an order which has already been charged to your card (but not shipped), there is a 5% cancellation fee - no exceptions. Any and all shipping charges (for orders that have shipped) will not be refunded under any circumstances. Refunds for orders shipped under a free shipping offer, will have the normal shipping fee amount deducted from their return amount.
Out Of Stock Items: If a product is out of stock we will promptly contact you by email to inform you of any delays in filling you order. You can then tell us how you would like to proceed with your order.
Payment: Orders are not charged at time of order. We charge your card once availability of the product has been confirmed.

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